- First, plug the connector into the vehicle. Follow all steps on the charger screen before tapping or holding your phone near the reader.
- Android users: Ensure that NFC is turned on in your phone settings and that the smartphone screen is unlocked before tapping the smartphone to the reader—look for the symbol below. The Electrify Canada app does not need to be open.
- iOS users: Open Apple Wallet or the Electrify Canada app. Tap the smartphone to the reader on the right side of the charger—look for the symbol shown here.
- Ensure that your smartphone’s location services are enabled, the Electrify Canada app is installed on your phone, and you are logged into your account.
- Open the app and from the map screen (or your Favourites), select the charging station where you are located. You must be near the charger to start a charge.
- Select the charger by referring to the Charger ID number at the top of the charger’s screen, and swipe to start a charging session.
- When charging has started
- When charging has slowed
- When charging has stopped
- Your final receipt
- If you do not want to start a charging session, but have already plugged in, you might need to press “Cancel” on the charger screen to release the connector from your vehicle.
- Depending on your vehicle model, you may also need to unlock your car to remove the connector.
- See real-time availability of chargers before arriving at a station
- Add favourite stations for faster searching and navigation
- Receive notifications when a charger becomes available
- Set state of charge, cost, or time notifications for a charging session (swipe to start sessions only)
- Start charging sessions using a smartphone (no more digging around for a credit or debit card)
- Track your vehicle’s charge status if you’re away from it
- Review charging and billing history
- $0 due at signup and no monthly fee
- Enjoy convenient charging access via your smart phone
- Pay a monthly fee (plus applicable fees and taxes) and enjoy savings of up to 20% on every minute you charge with a subscription
Electrify Canada is building transformative, ultra-fast electric vehicle (EV) direct current (DC) charging infrastructure to give Canadians the speed and reliability they need to confidently make the switch to electric.
Any EV with a compatible CCS or CHAdeMO charging inlet can use Electrify Canada.
As an Electrify Canada Pass or Pass+ member, if you’ve downloaded the Electrify Canada app* and added a valid payment method to your account, you have two ways to start a charge by smartphone:
1. Using the digital membership pass, which requires tapping or holding the smartphone near the charger’s RFID reader.
2. Using “Swipe to Start Charge” from within the Electrify Canada app.
*Messaging and data rates may apply
As a guest (without an Electrify Canada account), you can pay by credit card. Every Electrify Canada charger is equipped with a credit card reader, to make charging easily available and accessible to all EV drivers.
First, plug the connector into the vehicle. Follow all steps on the touchscreen before entering a Visa or MasterCard credit card for payment. If your card has a chip, please insert it fully into the bottom of the reader.
A temporary authorization of $25 will be applied to all credit or debit cards, and will be released after final billing takes place. The duration of this hold is determined by your card provider.
Electrify Canada DC fast chargers are capable of delivering up to 50kW, 150kW, or 350kW, depending on your vehicle, with higher kW outputs correlating to faster charging sessions. The blue and green labels on each charger indicate the maximum possible kW from the chargers.
Tip: A DC-compatible (CCS or CHAdeMO) EV can be charged at any available Electrify Canada charger.
We use blue and green color labels to help drivers easily determine the correct type of connector and corresponding power level for their vehicle. At Electrify Canada chargers, green power level labels refer to CCS connectors, while blue power labels indicate CHAdeMO. For example, a green label reading “up to 350kW” means that the charger offers up to 350kW for a CCS-compatible EV, but the vehicle will determine the actual session charging rate.
Only one connector can be used per Electrify Canada DC fast charger at a time. If either connector is in use, please look for the next nearest available charger at that site to plug in. Each of our chargers has two connectors to accommodate vehicles with different charging port placement.
Each site offers charging speeds of up to 150kW or 350kW for capable vehicles. Depending on a number of factors—especially the capabilities of the vehicle—charging speeds could reach up to 4-30 km of range for every minute of charging.1
1 Figures based on internal estimates and subject to change. Actual driving range will vary based on, but not limited to the following: vehicle type; driving and charging habits; weather and temperature; battery age and vehicle condition. Importantly, battery capacity decreases with time and use.
All Electrify Canada chargers accept Visa and MasterCard credit cards and debit cards.
Drivers who do not unplug and move their vehicle ten minutes after their charging session is complete will be charged a $0.40 per-minute idle fee. This fee encourages drivers to move their car promptly so that others can use the charger. You can be notified when your charging session is complete by text message 2 or see it on the charger screen.
2 Messaging and data rates may apply.
If you have a membership, log in to the Electrify Canada app, go to your Account, and select “Charge history.” You can filter your history by date and share it by email. You can also receive your receipt by text message, if you provide your mobile phone number at the start of a session. (Messaging and data rates may apply.) The total cost will also be displayed on the charging station screen at the end of your session.
If you provide your mobile phone number at the start of your session, you can get text message updates to see*:
You can also track your session through the Electrify Canada app.
Tip: You will only receive text messages from Electrify Canada on the mobile phone number related to each individual active charging session.*
* Messaging and data rates may apply.
State of charge, or SOC indicates how “full” your EV’s battery is. When charging begins, most EVs send the charger an initial SOC, which is displayed on the charger screen. If available, the SOC will be updated as your car charges, though some EVs are not capable of sending our chargers this information.
Our chargers will also display the time it takes to reach 80% SOC, if your car transmits that information. EVs slow their charging rate as the battery approaches a full charge, which typically occurs around 80%. The SOC that this occurs at is often referred to as “bulk charge.” Vehicles will continue charging to 100% at this slower rate to preserve your battery life.
To end the charging session, just press the “Stop” button at the bottom right of the charger screen. You can also stop a charging session through the Electrify Canada app. Select “Stop Charging” on the Current Session screen.
The screen may ask you to unplug the connector from your vehicle and start a new session by plugging it in again. You will need to resubmit payment to begin a new session. If it’s still not working, please move to a nearby charger at that location if one is available. The Electrify Canada Customer Assistance team is also here to help 24 hours a day, 7 days a week. Dial the toll-free number at 1-833-231-3226.
Yes. The speed of charge slows down toward the end of your session, regardless of your EV’s make and model. To preserve battery life, many vehicles slow their charging speed when they reach about 80% capacity or state of charge (SOC), although the exact percentage may vary for your vehicle.
Electrify Canada Pass and Pass+ members have access to the Electrify Canada mobile app which enables them to
Electrify Canada Pass members enjoy all of the benefits above, and
Electrify Canada Pass+ members enjoy all of the benefits above, and
In your account, go to Plan details and follow the prompts to change plan types. Please note that a request to change from Pass+ to Pass membership will only go into effect on the 1st day of the next billing cycle, which coincides with the monthly anniversary of your sign-up date.
Cancel your membership anytime in the app by navigating to your profile and selecting “Delete Account.”
When you sign up for Electrify Canada Pass or Pass+ in the mobile app, follow the prompts to add your credit card to your account. Then select an amount to automatically load money to your Electrify Canada balance.
This amount will be added to your account the first time you charge your vehicle at an Electrify Canada charging station after signing up. Every time your balance falls to or below $5, your account will reload with the amount you selected.
The cost for charging, idling, and any applicable taxes will be deducted from your balance at the end of your charging session.
If you’re a Pass+ member, your monthly subscription fee (plus applicable fees and taxes) will be charged to your credit or debit card when you sign up and deducted from your Electrify Canada balance monthly thereafter.
To ensure you can seamlessly charge your vehicle at an Electrify Canada charging station, every time your wallet balance falls to or below the minimum wallet threshold, we will automatically charge your card on file to auto-fill your wallet in the amount you select. If your payment method is declined during a charging session, please update your payment method on your account to allow Electrify Canada to auto-fill your wallet so that vehicle charging can continue. If the payment method is not updated, charging will stop when your wallet balance reaches $0.
DC Fast charging pricing is determined by the rate of charge your vehicle communicates to the charger, together with the maximum charging capability of the charger, as well as membership status. Pre-tax pricing displayed on the charger at the time payment is requested represents the per-minute price for the entire charging session. The actual speed of charge may vary.
No, you can use your existing Electrify Canada account credentials to sign into the new app.
The app will allow you to connect to your Electrify HomeStation™ charger. You’ll be able to start and stop charging, as well as set up a schedule for charging your EV.
Yes. The Electrify Canada app is available for iOS and Android.
No, the Electrify Canada app is not required to use your HomeStation™. However, in order to experience all features of the HomeStation™, the app is required.
It’s charging on your schedule. You can charge while you sleep or do other activities, so your car is ready when you are.
The Electrify Canada electric vehicle Level 2 Home Charger provides up to 9.6 kW charging power—securing up to 6 times faster charging than a standard Level 1 charger (depending on vehicle type).
Yes. The Electrify Home Level 2 Home Charger, HomeStation™, is certified and tested by the Underwriter’s Labratories of Canada (ULC), the same people who certify other electric appliances in your home.
HomeStation™ uses a SAE J1772 plug and will work with all EVs currently sold within Canada that use a SAE J1772 plug.
Yes! The charger is in constant communication with your car during every charge session. When your car says that it’s fully charged, the charger pauses the charge session and stops issuing the charge. The HomeStation™ Level 2 charger can also be set to send notifications once your charge is complete if you enable this feature in the Electrify Canada app.
A 240-volt outlet is a standard outlet that can handle higher voltage and current than outlets that are typically found in your house (for example, outlets that you may plug a lamp into). 240-volt outlets are typically used for electric clothes dryers and electric stoves and can have three holes (NEMA 6-50) or four holes (NEMA 14-50).