FAQs

Electrify Canada

What is Electrify Canada?

Electrify Canada is a new partnership between Volkswagen Group Canada and Electrify Canada that will build transformative, ultra-fast electric vehicle (EV) direct current (DC) charging infrastructure to give Canadians the speed and reliability they need to confidently make the switch to electric.

Can only VWs, Audis, and Porsches use Electrify Canada?

Any EV with a compatible CCS or CHAdeMO charging inlet can use Electrify Canada. Some Tesla vehicles can charge via an optional adapter available only from Tesla.

When will the Electrify Canada network start to come online?

Planning and deployment are well underway, with the first stations opening in fall of 2019. Look for additional Electrify Canada stations as they go live or visit https://www.electrify-canada.ca/locate-charger .

Public Charging

How do I start a charging session at an Electrify Canada charger?

Every Electrify Canada charger is equipped with a credit card reader, to make charging easily available and accessible to all EV drivers.

First, plug the connector into the vehicle. Then, the screen on the charger will guide you through next steps for presenting payment. Follow all steps on the touch screen before entering a Visa or MasterCard credit card for payment. If your card has a chip, please insert it – fully - into the reader.

A temporary authorization of $50 will be applied to all credit or debit cards, which will be released after final billing takes place. The duration of this hold is determined by your card provider’s policy.

What do the Electrify Canada DC charger power levels listed on the station mean?

Electrify Canada DC fast chargers are capable of delivering up to 50kW, 150kW, or 350kW, depending on your vehicle, with higher kW outputs correlating to faster charging sessions. The blue and green labels on each charger indicate the maximum available kW from the chargers.

Tip: A DC-compatible (CCS or CHAdeMO) EV can be charged at any available Electrify Canada charger.

What do the labels on the Electrify Canada chargers indicate?

We use blue and green color labels to help drivers easily determine the correct type of connector and corresponding power level for their vehicle. At Electrify Canada chargers, green power level labels refer to CCS connectors, while blue power labels indicate CHAdeMO. For example, a green label reading “up to 350kW” means that the charger offers up to 350kW for a CCS-compatible EV, but the vehicle will determine the actual session charging rate.

CHAdeMO        ccs

charger

If one connector on a charger is already plugged into a vehicle, can I use the other one?

Only one connector can be used per Electrify Canada DC fast charger at a time. If either connector is in use, please look for the next nearest available charger at that site to plug in. Each of our chargers has two connectors to accommodate vehicles with different charging port placement.

How fast can I charge?

Each site will offer charging speeds of up to 150kW or 350kW. Depending on a number of factors—especially the capabilities of the vehicle—charging speeds could reach up to 4-30 km of range for every minute of charging.1 The stations will also deliver 50kW to support today’s EVs from all automotive manufacturers.

1Figures based on internal estimates and subject to change. Actual driving range will vary based on, but not limited to the following: vehicle type; driving and charging habits; weather and temperature; battery age and vehicle condition. Importantly, battery capacity decreases with time and use.

What payment methods are accepted?

All Electrify Canada chargers accept Visa and MasterCard credit cards, as well as Visa and MasterCard debit cards.

What is an idle fee?

Drivers who do not unplug and move their vehicle ten minutes after their charging session is complete will be charged a $0.40 per-minute idle fee. This fee encourages drivers to move their car promptly so that others can use the charger. You can be notified when your charging session is complete by text message2 or see it on the charger screen.

2Figures based on internal estimates and subject to change. Actual driving range will vary based on, but not limited to the following: vehicle type; driving and charging habits; weather and temperature; battery age and vehicle condition. Importantly, battery capacity decreases with time and use.

How do I get a receipt?

If you provide your mobile phone number at the start of a session, we will send you a text message receipt.3 The total cost will also be displayed on the charging station screen at the end of your session.

3Messaging and data rates may apply.

What does "state of charge" mean?

State of charge, or SOC, indicates how “full” your EV’s battery is. When charging begins, most EVs send the charger an initial SOC, which is displayed on the charger screen. If available, the SOC will be updated as your car charges, though some EVs are not capable of sending our chargers this information.

Our chargers will also display the time it takes to reach 80% SOC, if your car transmits that information. EVs slow their charging rate as the battery approaches a full charge, which typically occurs around 80%. The SOC that this occurs at is often referred to as “bulk charge.” Vehicles will continue charging to 100% at this slower rate to preserve your battery life.

Charging progress

How do I stop the charging session?

To end the charging session, just press the “Stop” button at the bottom right of the charger screen.

Tip: If you do not want to start a charging session, but have already plugged in, you might need to press “Cancel” on the charger screen to release the connector from your vehicle.

Tip: Depending on your vehicle model, you may also need to unlock your car to remove the connector.

What should I do if I get a charging error?

The screen may ask you to unplug the connector from your vehicle and start a new session by plugging it in again. You will need to resubmit payment to begin a new session. If it’s still not working, please move to a nearby charger at that location if one is available. The Electrify Canada Customer Assistance team is also here to help 24 hours a day, 7 days a week. Dial the toll-free number at 1-833-231-3226.

I’ve noticed that charging slows down toward the end of my session. Is that normal?

Yes. You’ll notice that no matter which power level you charge your electric vehicle, the speed of charge slows down toward the end of your session. Similar to when you’re charging your cell phone, this is done to preserve the battery life. Many cars start slowing down their charging speed when they have reached about 80% full, but check with your car manufacturer to find out when bulk charge occurs for your car.