Effective Date: June 11, 2019
We collect personal information you voluntarily provide; for example, when you visit our websites, submit a proposal, use our app or online portal, create an account, charge your vehicle at one our charging stations, or contact us. Personal information we collect includes contact information (such as your first and last name, address, e-mail address, and phone number); payment card information (when you register for an Electrify Canada account); professional information (such as your company name, title, and any other information you directly provide to us in connection with submitting a proposal on our website); and information about your vehicle, such as vehicle ID number (“VIN”).
If you participate in our promotional charging program through your vehicle manufacturer (“OEM”), we collect information from the OEM in order to enroll your vehicle and provide our Services. This information includes your VIN, name and contract information as well as the charging status of your vehicle.
When you use our Services, we also may collect various non-personal information (i.e. information which is not used to identify you, and that is not deemed personal information in accordance with applicable laws), including, but not limited to, the date and time you access our website, the website from which you linked to our website, IP address, your operating system and browser type, information about the type of device you use to access our mobile app, information about your charging session such as time, charging state, and location (if permitted through the app or online portal), as well as make and model of your car. Such information is used for a variety of purposes such as operating and improving our Services, analyzing demographic and statistical research about Service usage, and monitoring the Services for compliance with our terms of service and the law, as well as for other purposes, as described in this Policy.
This non-personal information may be collected through various technologies, including but not limited to cookies and web beacons.
We may use both personal and non-personal information that we collect from you for our business purposes. For example, we may use your information in the following ways:
- To evaluate proposals submitted to our website;
- To provide you with more relevant advertising and consumer education content;
- To respond to your messages and requests;
- To operate, maintain, and improve our Services, including to maintain security;
- For our statistical, research, recordkeeping, and reporting purposes;
- To personalize and improve your experience when you use our Services;
- For any other purpose identified at the point of collection.
When you provide permission online or through our app, we use location information to locate the charging station closest to you and the ability to begin charging once you are within a specified proximity to the charger. With your permission, we may also use location information to provide relevant ads and offers to you.
Privacy legislation requires Electrify Canada to obtain the consent of an individual to the collection, use or disclosure of personal information in many circumstances.
When Electrify Canada receives personal information from you for the purposes of providing you with our Services or for other uses identified herein by us, you are providing us with consent as follows:
- to allow us to deal with that personal information in a reasonable manner;
- to allow us to provide your personal information to third parties it engages to provide or support our Services;
- to allow us to use and store your personal information for the purpose of providing you with the products and Services you purchase from Company and to utilize the Services; and
- to allow us to transfer your personal information outside of Canada (whereby your personal information will be treated in accordance with applicable foreign laws) for the purpose of storage and use of your personal information by us or on our behalf.
If you need to provide us with personal information about other individuals, you represent and warrant to us that, where required by law and prior to your disclosure to us, you will obtain the consent of each individual to the collection, use and disclosure by us for the specific purpose(s) that the disclosure is made by you.
Providing us with your personal information is always your choice. When you request products and/or Services from us, utilize our Services, or register for our Service(s), we ask that you provide information that enables us to respond to your request and/or provide you with our Services. In doing so, you consent to our collection, use and disclosure to appropriate third parties of such personal information for these purposes.
There are legal exceptions whereby we will not need to obtain consent or explain the purposes for the collection, use or disclosure of personal information. Some examples of situations where consent is not required include an emergency that threatens the life, health or security of an individual, or if we must comply with a court order or governmental order.
We do not share personal information with unaffiliated third parties other than as follows:
- With government entities including in connection with evaluating proposals, or as needed to provide our Services and where required by law;
- With our affiliates and service providers;
- Pursuant to a subpoena, court order, or other legal process;
- To investigate, respond to, or resolve problems or inquiries (including law enforcement requests) or to protect, enforce, or defend our rights, assets, and/or interests;
- As part of an acquisition or merger with another company, a partial or total sale of assets, or another corporate change, including at bankruptcy;
- To prevent or respond to a violation of any law, regulation, or our terms of service; or
- With your consent or as otherwise disclosed at the time of collection.
Third Party Websites and Apps
Marketing & Interest-Based Advertising Choices
You may choose how we contact you for marketing-related communications. You may request not to receive marketing from Electrify America by sending an email to [email protected] or by using the “Unsubscribe” link in any marketing email you receive from us. We may still contact you for non-promotional purposes, such as to provide receipts or send you messages related to your account with us.
We have third-party advertising partners that may collect information about your visits to our websites, digital properties and other non-affiliated websites and/or apps in order to provide advertisements to you on our properties and across other websites and apps. Some of those ads may be interest-based, meaning that they are intended to be relevant to you based on the information these ad networks collect about your visits to our websites and digital properties and other non-affiliated web sites or apps over time.
To find out more about interest-based advertising and/or to opt out of the use of your information for this purpose, you may visit www.aboutads.info/choices.
Please note that if you use a different Internet browser or disable cookies on your browser, you may need to renew your opt-out choices.
Electrify Canada does not knowingly collect personal information from visitors to our online services under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information.
Updating this Policy
We may change this Policy from time to time. We will post changes in this notice, or as otherwise required by law. We suggest that you periodically revisit this notice to stay informed of any changes.
Retention and Destruction of Personal Information
The amount of time we will retain personal information varies, depending on the Services we have provided and the nature of the personal information that we hold. We retain personal information for such period of time as is necessary for us to maintain sufficient information so we may respond to any issues that arise at a later date or as is required by law.
When personal information is no longer required by us or by law, we will either convert it into an aggregated non-identifying form or we will appropriately destroy or erase the personal information in a manner that is in accordance with our current policies and procedures.
We will endeavour to be compliant with Canada’s Anti-Spam laws (“CASL”) in our commercial electronic communication and software downloads with you. Should you fail to provide us with the requisite consent to send you commercial electronic messages or download software, or withdraw such consent, we may be unable to provide, or continue to provide, some of our products and/or Services that can only be provided if we receives appropriate and required personal information. CASL consent can be provided or withdrawn at [email protected]
Withdrawal of Consent
You may, at any time, withdraw your consent to our collection, use and disclosure of your personal information, subject to reasonable notice and any legal and/or contractual restrictions.
Should you choose to withdraw your consent, we may be unable to provide, or continue to provide, all or some of our products and/or Services that can only be provided if we receive appropriate and required personal information. Consequently, should you choose not to provide us with the required personal information, we may be unable to offer such products and/or Services to you.
If you have questions regarding our privacy notice or information practices, please contact us at [email protected]
© Electrify Canada, 2020.