FAQs

Electrify Canada is building transformative, ultra-fast electric vehicle (EV) direct current (DC) charging infrastructure to give Canadians the speed and reliability they need to confidently make the switch to electric.

Any EV with a compatible CCS or CHAdeMO charging inlet can use Electrify Canada.

To locate an Electrify Canada charger near you, search the online map here. You can also download the Electrify Canada app. to locate an available station, track stations coming soon, and get notifications when they're available.

As an Electrify Canada Pass or Pass+ member, if you’ve downloaded the Electrify Canada app* and added a valid payment method to your account, you have two ways to start a charge by smartphone:

1. Using the digital membership pass, which requires tapping or holding the smartphone near the charger’s RFID reader.

• First, plug the connector into the vehicle. Follow all steps on the charger screen before tapping or holding your phone near the reader.
• Android users: Ensure that NFC is turned on in your phone settings and that the smartphone screen is unlocked before tapping the smartphone to the reader—look for the symbol below. The Electrify Canada app does not need to be open.
• iOS users: Open Apple Wallet or the Electrify Canada app. Tap the smartphone to the reader on the right side of the charger—look for the symbol shown here

2. Using “Swipe to Start Charge” from within the Electrify Canada app.

• Ensure that your smartphone’s location services are enabled, the Electrify Canada app is installed on your phone, and you are logged into your account.
• Open the app and from the map screen (or your Favourites), select the charging station where you are located. You must be near the charger to start a charge.
• Select the charger by referring to the Charger ID number at the top of the charger’s screen, and swipe to start a charging session.

Hint: Look for the last two digits on the charger your vehicle is plugged into.

*Your mobile carrier's normal messaging, data, and other rates and fees will apply to your use of the Electrify Canada mobile application

As a guest (without an Electrify Canada account), you can pay by credit card. Every Electrify Canada charger is equipped with a credit card reader, to make charging easily available and accessible to all EV drivers.

First, plug the connector into the vehicle. Follow all steps on the touchscreen before entering a Visa or MasterCard credit card for payment. If your card has a chip, please insert it fully into the bottom of the reader.

A temporary authorization of $25 will be applied to all credit or debit cards, and will be released after final billing takes place. The duration of this hold is determined by your card provider.

We’re using charger labels created with help from drivers like you! At the top of each label, you’ll find connector icons that match your vehicle’s charging port. At the bottom, lightning bolt icons signify the charger’s power—the higher the kilowatt (kW), the greater the power.
Our charging stations offer three connectors:

• Green Hyper-Fast labels indicate CCS connectors delivering up to 350 kW
• Teal Ultra-Fast labels indicate CCS connectors delivering up to 150 kW.
• Blue CHAdeMO labels indicate CHAdeMO connectors delivering up to 50 kW.

Tip: Not all EVs can charge at a connector’s maximum power. For example, a Hyper-Fast label means the charger offers up to 350 kW for a CCS-compatible EV. If your car is not capable of a 350 kW maximum charge, the charger automatically supplies the highest power your vehicle requests. Check your vehicle’s manufacturer manual to learn your car’s capacity. If you need support at the station, contact our Customer Assistance team. We are available 24 hours a day / 7 days a week by dialing the toll-free number, 1-833-231-3226.

Only one connector can be used per Electrify Canada DC fast charger at a time. If either connector is in use, please look for the next nearest available charger at that site to plug in. Each of our chargers has two connectors to accommodate vehicles with different charging port placement.

Each site offers charging speeds of up to 150kW or 350kW for capable vehicles. Depending on a number of factors—especially the capabilities of the vehicle—charging speeds could reach up to 4-30 km of range for every minute of charging.¹

¹ Figures based on internal estimates and subject to change. Actual driving range will vary based on, but not limited to the following: vehicle type; driving and charging habits; weather and temperature; battery age and vehicle condition. Importantly, battery capacity decreases with time and use.

All Electrify Canada chargers accept Visa and MasterCard credit cards and debit cards.

Drivers who do not unplug and move their vehicle ten minutes after their charging session is complete will be charged a $0.40 per-minute idle fee. This fee encourages drivers to move their car promptly so that others can use the charger. You can be notified when your charging session is complete by text message ² or see it on the charger screen.

² Messaging and data rates may apply.

If you have a membership, log in to the Electrify Canada app, go to your Account, and select “Charge history.” You can filter your history by date and share it by email. You can also receive your receipt by text message, if you provide your mobile phone number at the start of a session. (Messaging and data rates may apply.) The total cost will also be displayed on the charging station screen at the end of your session.

If you provide your mobile phone number at the start of your session, you can get text message updates to see*:

• When charging has started
• When charging has slowed
• When charging has stopped
• Your final receipt

You can also track your session through the Electrify Canada app.

Tip: You will only receive text messages from Electrify Canada on the mobile phone number related to each individual active charging session.*

State of charge, or SOC indicates how “full” your EV’s battery is. When charging begins, most EVs send the charger an initial SOC, which is displayed on the charger screen. If available, the SOC will be updated as your car charges, though some EVs are not capable of sending our chargers this information.

Our chargers will also display the time it takes to reach 80% SOC, if your car transmits that information. EVs slow their charging rate as the battery approaches a full charge, which typically occurs around 80%. The SOC that this occurs at is often referred to as “bulk charge.” Vehicles will continue charging to 100% at this slower rate to preserve your battery life.

To end the charging session, just press the “Stop” button at the bottom right of the charger screen. You can also stop a charging session through the Electrify Canada app. Select “Stop Charging” on the Current Session screen.

Tips:

• If you do not want to start a charging session, but have already plugged in, you might need to press “Cancel” on the charger screen to release the connector from your vehicle.
• Depending on your vehicle model, you may also need to unlock your car to remove the connector.

The screen may ask you to unplug the connector from your vehicle and start a new session by plugging it in again. You will need to resubmit payment to begin a new session. If it’s still not working, please move to a nearby charger at that location if one is available. The Electrify Canada Customer Assistance team is also here to help 24 hours a day, 7 days a week. Dial the toll-free number at 1-833-231-3226.

Yes. The speed of charge slows down toward the end of your session, regardless of your EV’s make and model. To preserve battery life, many vehicles slow their charging speed when they reach about 80% capacity or state of charge (SOC), although the exact percentage may vary for your vehicle.

Electrify Canada Pass and Pass+ members have access to the Electrify Canada mobile app which enables them to

• See real-time availability of chargers before arriving at a station
• Add favourite stations for faster searching and navigation
• Receive notifications when a charger becomes available
• Set state of charge, cost, or time notifications for a charging session (swipe to start sessions only)
• Start charging sessions using a smartphone (no more digging around for a credit or debit card)
• Track your vehicle’s charge status if you’re away from it
• Review charging and billing history

Electrify Canada Pass members enjoy all of the benefits above, and

• $0 due at signup and no monthly fee
• Enjoy convenient charging access via your smart phone

Electrify Canada Pass+ members enjoy all of the benefits above, and

• Pay a monthly fee (plus applicable fees and taxes) and enjoy savings of up to 20% on every minute you charge with a subscription

In your account, go to Plan details and follow the prompts to change plan types. Please note that a request to change from Pass+ to Pass membership will only go into effect on the 1st day of the next billing cycle, which coincides with the monthly anniversary of your sign-up date.

Cancel your membership anytime in the app by navigating to your profile and selecting “Delete Account.”

When you sign up for Electrify Canada Pass or Pass+ in the mobile app, follow the prompts to add your credit card to your account. Then select an amount to automatically load money to your Electrify Canada balance.

This amount will be added to your account the first time you charge your vehicle at an Electrify Canada charging station after signing up. Every time your balance falls to or below $5, your account will reload with the amount you selected.

The cost for charging, idling, and any applicable taxes will be deducted from your balance at the end of your charging session.

If you’re a Pass+ member, your monthly subscription fee will be charged to your credit or debit card when you sign up and deducted from your Electrify Canada balance monthly thereafter.

DC Fast charging pricing is determined by the rate of charge your vehicle communicates to the charger, together with the maximum charging capability of the charger, as well as membership status. Pre-tax pricing displayed on the charger at the time payment is requested represents the per-minute price for the entire charging session. The actual speed of charge may vary.

No, you can use your existing Electrify Canada account credentials to sign in to the new app.

The app will allow you to connect to your Electrify HomeStation™ charger. You’ll be able to start and stop charging, as well as set up a schedule for charging your EV.

Yes. The Electrify Canada app is available for iOS and Android.

No, the Electrify Canada app is not required to use your HomeStation™. However, in order to experience all features of the HomeStation™, the app is required.

It’s charging on your schedule. You can charge while you sleep or do other activities, so your car is ready when you are.

The Electrify Canada electric vehicle Level 2 Home Charger provides up to 9.6 kW charging power—securing up to 6 times faster charging than a standard Level 1 charger (depending on vehicle type).

Yes. The Electrify Home Level 2 Home Charger, HomeStation™, is certified and tested by the Underwriter’s Labratories of Canada (ULC), the same people who certify other electric appliances in your home.

HomeStation™ uses a SAE J1772 plug and will work with all EVs currently sold within Canada that use a SAE J1772 plug.

Yes! The charger is in constant communication with your car during every charge session. When your car says that it’s fully charged, the charger pauses the charge session and stops issuing the charge. The HomeStation™ Level 2 charger can also be set to send notifications once your charge is complete if you enable this feature in the Electrify Canada app.

Please see the technical specifications here.

The HomeStation™ Installation and Operation Manual, with operating instructions, can be found here.

A 240-volt outlet is a standard outlet that can handle higher voltage and current than outlets that are typically found in your house (for example, outlets that you may plug a lamp into). 240-volt outlets are typically used for electric clothes dryers and electric stoves and can have three holes (NEMA 6-50) or four holes (NEMA 14-50).