Locate a charger

As an Electrify Canada Pass or Pass+ member, if you’ve downloaded the Electrify Canada app* and added a valid payment method to your account, you have two ways to start a charge by smartphone:

1. Using the digital membership pass, which requires tapping or holding the smartphone near the charger’s RFID reader.

• First, plug the connector into the vehicle. Follow all steps on the charger screen before tapping or holding your phone near the reader.
• Android users: Ensure that NFC is turned on in your phone settings and that the smartphone screen is unlocked before tapping the smartphone to the reader—look for the symbol below. The Electrify Canada app does not need to be open.
• iOS users: Open Apple Wallet or the Electrify Canada app. Tap the smartphone to the reader on the right side of the charger—look for the symbol shown here.

2. Using “Swipe to Start Charge” from within the Electrify Canada app.

• Ensure that your smartphone’s location services are enabled, the Electrify Canada app is installed on your phone, and you are logged into your account.
• Open the app and from the map screen (or your Favourites), select the charging station where you are located. You must be near the charger to start a charge.
• Select the charger by referring to the Charger ID number at the top of the charger’s screen, and swipe to start a charging session.


Hint: Look for the last two digits on the charger your vehicle is plugged into.

*Messaging and data rates may apply

As a guest (without an Electrify Canada account), you can pay by credit card. Every Electrify Canada charger is equipped with a credit card reader, to make charging easily available and accessible to all EV drivers.

First, plug the connector into the vehicle. Follow all steps on the touchscreen before entering a Visa or MasterCard credit card for payment. If your card has a chip, please insert it fully into the bottom of the reader.

A temporary authorization of $25 will be applied to all credit or debit cards, and will be released after final billing takes place. The duration of this hold is determined by your card provider.

To locate an Electrify Canada charger near you, search the online map here. You can also download the Electrify Canada app. to locate an available station, track stations coming soon, and get notifications when they're available.

Electrify Canada DC fast chargers are capable of delivering up to 50kW, 150kW, or 350kW, depending on your vehicle, with higher kW outputs correlating to faster charging sessions. The blue and green labels on each charger indicate the maximum possible kW from the chargers.

We use blue and green color labels to help drivers easily determine the correct type of connector and corresponding power level for their vehicle. At Electrify Canada chargers, green power level labels refer to CCS connectors, while blue power labels indicate CHAdeMO. For example, a green label reading “up to 350kW” means that the charger offers up to 350kW for a CCS-compatible EV, but the vehicle will determine the actual session charging rate.

Only one connector can be used per Electrify Canada DC fast charger at a time. If either connector is in use, please look for the next nearest available charger at that site to plug in. Each of our chargers has two connectors to accommodate vehicles with different charging port placement.

Drivers who do not unplug and move their vehicle ten minutes after their charging session is complete will be charged a $0.40 per-minute idle fee. This fee encourages drivers to move their car promptly so that others can use the charger. You can be notified when your charging session is complete by text message ² or see it on the charger screen.

² Messaging and data rates may apply.

If you have a membership, log in to the Electrify Canada app, go to your Account, and select “Charge history.” You can filter your history by date and share it by email.

You can also receive your receipt by text message, if you provide your mobile phone number at the start of a session. (Messaging and data rates may apply.) The total cost will also be displayed on the charging station screen at the end of your session.

State of charge, or SOC indicates how “full” your EV’s battery is. When charging begins, most EVs send the charger an initial SOC, which is displayed on the charger screen. If available, the SOC will be updated as your car charges, though some EVs are not capable of sending our chargers this information.

Our chargers will also display the time it takes to reach 80% SOC, if your car transmits that information. EVs slow their charging rate as the battery approaches a full charge, which typically occurs around 80%. The SOC that this occurs at is often referred to as “bulk charge.” Vehicles will continue charging to 100% at this slower rate to preserve your battery life.

To end the charging session, just press the “Stop” button at the bottom right of the charger screen.

You can also stop a charging session through the Electrify Canada app. Select “Stop Charging” on the Current Session screen.

Tips:

• If you do not want to start a charging session, but have already plugged in, you might need to press “Cancel” on the charger screen to release the connector from your vehicle.
• Depending on your vehicle model, you may also need to unlock your car to remove the connector.

The screen may ask you to unplug the connector from your vehicle and start a new session by plugging it in again. You will need to resubmit payment to begin a new session. If it’s still not working, please move to a nearby charger at that location if one is available. The Electrify Canada Customer Assistance team is also here to help 24 hours a day, 7 days a week. Dial the toll-free number at 1-833-231-3226.

Yes. The speed of charge slows down toward the end of your session, regardless of your EV’s make and model. To preserve battery life, many vehicles slow their charging speed when they reach about 80% capacity or state of charge (SOC), although the exact percentage may vary for your vehicle.